This Privacy Policy explains how TRIBE Media ("TRIBE Media", "we", "us", "our") collects, uses, and protects your personal data when you visit trojansouls.com or interact with us. It is written to meet the UK GDPR and the Data Protection Act 2018.
1. Who we are (Data Controller)
- Controller: TRIBE Media
- Trading as: TRIBE Media (trojansouls.com)
- Postal contact: [FILL — postal address for data requests]
- ICO registration number: [FILL — ZA number once registered]
- General contact: info@tribemedia.uk
- Privacy contact: info@tribemedia.uk
2. What personal data we collect
| Category | Examples | Source |
|---|---|---|
| Identity & contact | Name, email address | You, via VIP-list signup or email to us |
| Transaction data | Purchase tier, timestamp (handled by Vimeo) | Vimeo On Demand |
| Technical data | IP address, browser, device, pages viewed | Your device, cookies, server logs |
| Communications | Emails you send to info@ / press@ / booking@ | You |
| Marketing preferences | Opt-in / opt-out status | You |
We do not knowingly collect data from anyone under 16. If you believe we hold data about a child, email info@tribemedia.uk.
3. Why we use it and our legal basis (UK GDPR Art. 6)
| Purpose | Legal basis |
|---|---|
| Send you the VIP newsletter and launch updates | Consent (Art. 6(1)(a)) — you opted in; you can withdraw at any time |
| Respond to your email enquiries | Legitimate interests (Art. 6(1)(f)) — running the business |
| Process your purchase of TROJAN SOULS content | Performed via Vimeo; contract basis (Art. 6(1)(b)) with Vimeo as the counterparty |
| Site security, fraud prevention, debug logging | Legitimate interests (Art. 6(1)(f)) |
| Analytics and performance measurement | Consent (Art. 6(1)(a)) — only if you accept analytics cookies |
| Advertising / retargeting | Consent (Art. 6(1)(a)) — only if you accept marketing cookies |
| Comply with legal obligations | Legal obligation (Art. 6(1)(c)) |
4. Who we share data with (processors / third parties)
- Netlify, Inc. — hosts trojansouls.com (US; Standard Contractual Clauses in place via Netlify's DPA).
- Vimeo, Inc. — processes your TROJAN SOULS purchases, delivers video, handles payment (US; vimeo.com/privacy).
- [FILL — email service provider, e.g. Mailchimp / Klaviyo / Beehiiv] — delivers the VIP newsletter.
- [FILL — analytics provider, e.g. Google Analytics / Plausible] — measures site performance.
- [FILL — Meta Platforms, if Pixel installed] — advertising measurement and retargeting.
- Professional advisers (lawyers, accountants) and authorities where legally required.
We do not sell your personal data.
5. International transfers
Some of our processors are based in the United States. Transfers are covered by the UK International Data Transfer Agreement or EU Standard Contractual Clauses + UK Addendum, or the US provider is certified under the UK Data Bridge / EU-US Data Privacy Framework. [FILL — confirm mechanism per provider after DPA review]
6. How long we keep data
| Data | Retention |
|---|---|
| VIP newsletter signups | Until you unsubscribe, plus [FILL — e.g. 30 days] for suppression list |
| Purchase records | Held by Vimeo per their retention policy; we keep aggregated reporting only |
| Email correspondence | [FILL — e.g. 24 months] from last contact |
| Server / security logs | [FILL — e.g. 90 days] |
7. Your rights
Under UK GDPR you have the right to:
- Access — request a copy of your data.
- Rectification — correct inaccurate data.
- Erasure ("right to be forgotten") — in certain cases.
- Restriction — limit how we use your data.
- Portability — receive your data in a portable format.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — at any time, without affecting prior lawful processing.
Exercise any right by emailing info@tribemedia.uk. We will respond within one month.
If you are unhappy with our response, you may complain to the Information Commissioner's Office (ICO): ico.org.uk — 0303 123 1113.
8. Cookies
See our separate Cookie Notice.
9. Security
We use reasonable technical and organisational measures to protect your data, including HTTPS, access controls, and vetted processors. No system is 100% secure; report any concern to info@tribemedia.uk.
10. Changes to this policy
We will post material changes on this page and update the "Last updated" date. Continued use of the site after changes means you accept the updated policy.
11. Contact
TRIBE Media
Email: info@tribemedia.uk
Phone: 020 8058 9127
Web: trojansouls.com